Corrupted files in the Spool folder can cause Print Spooler service problems. Move any old or orphaned files in the Spool folder to learn whether the problem still occurs. Any time that you make manual changes (files or registry entries), the spooler should at least be stopped and restarted. Files that are stuck in the Spool folder should be deleted or removed after the spooler is stopped. Therefore, it will most likely be helpful only for Terminal Server print spooler issues-if the print spooler has not been stopped. MSINFO32 displays local print job information only.Run MSINFO32.exe, and examine Software Environment, Print Jobs to see whether you can determine the printer or job that is the source of the issue.SPL files in %systemroot%\System32\spool\printers. You can verify the location of the Spool folder by checking the DefaultSpoolDirectory value in the following registry subkey: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Printers.Ĭheck whether there are any. The default Spool folder is: systemroot%\System32\Spool\Printers. When printing is working correctly, the files in the Spool folder are deleted as the jobs are printed. This helps you to narrow down the search for where the slowness occurs.Ĭheck the Spool folder to see whether it contains any old or orphaned files. Unpause queue on the Print server to measure how quickly it sends the job to the actual print hardware.Unpause client queue, and then measure how quickly the job transfers to the queue on the Print server.On the client, send the job from the application, and measure how quickly it creates the job.You experience slow printing when you try to print through a custom application.ĭetermine where the slowness occurs by running a pause queue test:.You experience slow printing on Hyper-V, RDS, or Azure.Only Office or specific applications are slow to print.Users are experiencing slowness when they print from all applications.The print job takes "X" minutes to finish.This will give you time to verify that the print job is being spooled, helping you to further narrow the focus of your troubleshooting. Pausing the printer will let the job be spooled but not printed. It can sometimes be difficult to determine whether a print job is being spooled. If there are other dependent services in addition to the RpcSs, edit the DependOnService registry value to remove all dependencies except the RpcSs.
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